Return and Refund Policy Agreement

This Return and Refund Policy Agreement (“Agreement”) governs the terms under which returns and refunds are administered for purchases made from our digital storefront. By completing a purchase, the customer (“you”) acknowledges and agrees to be bound by the terms set forth below.

Article 1: Eligibility and Conditions
1.1. A product is eligible for return only if it is returned within thirty (30) days of the original shipment date.
1.2. The product must be in new, unused, and unaltered condition, with all manufacturer’s tags and packaging intact. It must be free of any contaminants and must not have been exposed to any substances that would compromise its resalable status.
1.3. The customer is responsible for understanding that the return of a product is contingent upon it meeting the stringent criteria outlined in section 1.2.

Article 2: Return Procedure and Authorization
2.1. The return process must be initiated electronically via the official returns portal. Submission of a return request does not constitute automatic authorization.
2.2. The company will issue a Return Merchandise Authorization (RMA) number following the review of the request. This RMA number is valid for 15 days from the date of issue.
2.3. All return packages must have the RMA number prominently displayed on the exterior of the shipping box. Packages received without a valid RMA number will be rejected and returned to the sender at the sender’s expense.

Article 3: Shipping, Handling, and Restocking
3.1. Return shipping costs are the sole responsibility of the customer, except in instances of company error as defined in Article 5.
3.2. The company is not liable for return packages that are lost, stolen, or damaged during transit. The customer is advised to insure the return shipment and retain proof of postage.
3.3. A restocking fee may be applied at the company’s discretion if the returned product requires significant repackaging or if the original packaging is not returned.

Article 4: Refund Processing and Timeline
4.1. Upon receipt of the returned product, the company will conduct a quality control inspection. The customer will be notified of the outcome via email within five (5) to seven (7) business days.
4.2. If the return is approved, a refund will be issued to the original payment method. The refund will be for the full product price, excluding initial shipping and handling charges.
4.3. The company will process the refund within three (3) business days of approval. The time required for the refund to be reflected in the customer’s account is dependent upon the policies of the financial institution and is outside the company’s control. This period can range from five (5) to twenty-one (21) business days.

Article 5: Provisions for Incorrect or Defective Goods
5.1. In the case of an incorrect shipment (wrong item or size) or a product with a manufacturing defect, the company will rectify the error.
5.2. The customer must notify the company within seven (7) days of delivery and provide visual evidence of the error or defect.
5.3. The company will provide a prepaid shipping label for the return of the incorrect/defective item and will, at the customer’s choice, dispatch the correct item or issue a full refund inclusive of all shipping costs.

Article 6: Final Sale Items
6.1. Items designated as “Final Sale,” “Clearance,” or similarly marked are sold “as is” and are explicitly excluded from this return and refund agreement. All sales on these items are final and non-refundable.